FAQ


FREQUENTLY ASKED QUESTIONS

Are online transactions secure?

All transactions conducted on our website are completely secure and encrypted with secure socket layer (SSL) technology for ultimate protection of private and financial information.

What are your shipping methods?

We use United States Postal Service, FedEx, or UPS to ship all orders.  The shipping service is selected based on the size and weight of shipment.  Shipments are sent out within 1-3 business days of your order.  Please refer to our Shipping and Refunds Policy for more information.

Do you ship internationally?

Unfortunately we only ship within the U.S. at this time, but we are working on it and will be very soon!

How can I contact you?

The best way to contact us is via email: support@loelli.com.  We'll get back to you as soon as possible. 

Where are you located?

LOELLI is located in Clifton Park, New York.

What is the currency for all prices?

All prices listed on our website are quoted in US Dollars.